Our policy lasts 14 days. In this time we will be more than willing
to refund/exchange depending on the situation and your personal needs.
If 14 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original
packaging.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition – is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email
to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account
again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next contact your bank. There
is often some processing time before a refund is posted. If you’ve done
all of this and you still have not received your refund yet, please
contact us at info@liquidable.co.uk.

Shipping

To return your product, you should mail your product to:

Quench / Liquidable
Unit 3A Hammond Trade Centre
Hammond Avenue
Whitehill Industrial Estate
Stockport
SK4 1PQ

Please ensure you include your full address and order ID.

You will be responsible for paying for your own shipping costs for
returning an item if it is unwanted. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged
product to reach you may vary. If you are shipping an item over £30, you
should consider using a trackable shipping service or purchasing
shipping insurance. We cannot guarantee that we will receive your
returned item.

If the product is faulty, please contact us to arrange the return
shipment. The costs will be covered by ourselves for appropriate cases.
Contact must be made before the item is returned. Any shipping costs
paid prior to contact with ourselves is not retrievable.

This does not affect your statutory rights.